Customer Support Agent

We are looking for an English-speaking Customer Support Specialist with a strong service mindset and excellent communication skills. You’re the person who leaves customers smiling—whether it’s after a call, a chat, or an email. What you’ll do As a Customer Support Specialist, you’re the first point of contact for our customers. You handle questions through various channels (phone, chat, email), and provide clear, helpful solutions. You’ll be fully trained on the subscriptions and services we offer, enabling you to confidently assist customers with a wide range of inquiries, from cancellations and refunds to other customer support-related questions. You’re also comfortable working with CRM systems and digital tools, we’ll show you the ropes! You're not just answering questions. You solve problems, think proactively, and help customers move forward. What we’re looking for Excellent English, both written and spoken At least 2 years of experience in customer support or a similar service role Strong communication skills – you can turn complex issues into clear answers Strong digital skills: familiar with CRM systems / different Platforms(e.g. Zoho, Olark and Aircall) and can quickly pick up new tools Detail-oriented Problem-solver, you enjoy troubleshooting and finding the best solution Quick learner, you’re able to grasp new product and service information with ease Practical details: Full-time role: Working hours are Monday to Friday 9:00 - 18:00 You have your own laptop and a stable internet connection You use a noise-canceling headset for clear communication Does this sound interesting? Please apply here and we're happy to jump in a call to discuss further.